conversaciones cruciales (méx)

This communication classic, with more than 5 million copies sold worldwide, has been updated for the third time to provide readers with the communication tools and skills that are increasingly important in today's businesses. The new edition includes updates on how to have crucial conversations through digital media and how to communicate institutionally on social networks, as well as new examples and case studies of failure and success. It also shows us how to respond to crucial conversations that someone initiates with you and how to identify problems and discussions at the appropriate time.